Currency Alliance

NOVEMBER 15, 2021

Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI. Millions of longstanding loyalty programs are testament to the fact that loyalty marketing can be optimized for the benefit of all stakeholders.

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Loyalty Loyalty Programs Multi-Channel Banking 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Continued evolution to being truly customer-centric.

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2021 Loyalty Loyalty Programs Travel 52

Currency Alliance

MARCH 9, 2021

A loyalty system operating in the cloud, with APIs, may still be a monolithic stack of legacy software that is expensive to modify. The five modules of a loyalty system are the…. Points Bank – where you keep track of all the loyalty transactions and customer’s points balance.

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Loyalty Customer Engagement Engagement Banking 59