CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017
Bold360
NOVEMBER 21, 2016
” Read on to learn how today’s customer experience professionals are planning to position their companies for CX success as we move into 2017. Success with customer experience is higher: for B2C, averaging between 65-85% satisfaction, while B2B companies maintain less than 50 percent. Sasha Tenodi. Wendy Glavin.
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