How to Decrease Chatbot to Human Handoff Percentage
kommunicate
JUNE 15, 2021
Everyone who has ever dealt with chatbots knows that they are not fail-proof. A hybrid model works the best, where chatbots handle basic questions and escalate more severe issues to human agents. Ideally, in this era of self-serve customer service, you would want a lesser number of customer requests to pass on to humans.
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