Books Consumers Exceptional Customer Service Guest Experience 
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. Organic Mobile Experiences Blur Channel Lines. Source: Chipotle. Who is doing this right? You guessed it) Amazon.
Customer Enthusiast
AUGUST 2, 2017
The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel. 82% of guests question the value for price paid , thinking they overpaid for their stay at least sometimes. Watch the 90-second book trailer.
Expert insights. Personalized for you.
40 
Let's personalize your content