Books Customer Expectations Customer Service Training Exceptional Customer Service 
CSM Magazine
OCTOBER 19, 2023
As recent reports suggest, companies that invest in higher levels of customer service often reap the financial rewards in the investment created. The ability to change plans, sometimes at the last minute, has become a crucial factor in booking decisions. But the power of data doesn’t stop there.
Comm100
APRIL 16, 2018
A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations.
SurveySparrow
OCTOBER 1, 2023
Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! What is High Touch Customer Service?
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