5 Top Customer Service Articles For the Week of May 7, 2018
ShepHyken
MAY 7, 2018
(Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer.
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