Brand Values Culture Customer Service Representative Feedback 
SurveySparrow
MARCH 12, 2019
Getting feedback from customers is usually about collecting a bunch of data, usually just for market research and not always do you find companies making changes based on the feedback that is received, which makes it an open loop system. What is meant by closing the loop? Why is it important to close the loop?
Eptica
MAY 17, 2017
Social media means consumers can give instant feedback. People now listen first to their peers rather than brands. This all means that L'Occitane needed to adapt, and adapt quickly, fostering an customer-centric culture at every level, if we wanted to recruit and retain customers.
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Stella Connect
SEPTEMBER 22, 2017
Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve.
SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Take advantage of different types of surveys at different touchpoints of the customer journey.
SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Take advantage of different types of surveys at different touchpoints of the customer journey.
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