Beyond Philosophy

APRIL 4, 2019

Branding is a critical topic in Customer Experience. We discussed where branding and Customer Experience interact and prioritize in a recent podcast. We also explained how the two concepts are crucial to creating brand and customer loyalty. Which Came First The Chicken or The Brand?

Loyalty 130

Loyalty Brands Insurance Call Center 130

BirdEye

SEPTEMBER 8, 2023

Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. More than 100,000 businesses trust us to delight their customer experience.

Financial 104

Financial Management Social Media Banking 104

SmartKarrot

FEBRUARY 2, 2021

Businesses are constantly on the lookout to pull in ways to enhance their customer experience. Technology has indeed played a big role in shifting this experience to an automated journey over a manual one. That is when AI Customer Experience comes into the picture and steals the trophy. Reduces Churn Rate.

Customer Experience 8

Customer Experience Insurance Customers 2021 8

BirdEye

DECEMBER 8, 2023

Encourage satisfied customers to leave reviews. When they share their positive customer experience , potential customers trust your business, too. Yes, a well-managed carpet cleaning business can be highly profitable, especially with a solid marketing strategy. How to get more carpet cleaning customers?

Marketing 57

Marketing Social Media Advertising B2B 57

Ian Williams

MARCH 19, 2020

In this next video in the CX Club series, Christopher Brooks from Clientship CX and Ian Williams from Jericho look at leadership in terms of the way it relates to customer experience. Now if you look at customer experience as an alternative business model, then you can start to look at the commercial value you can drive.

Leadership 52

Leadership Consulting Financial Customer Experience 52