ProProfs Chat

NOVEMBER 9, 2021

In the cut-throat market, people no longer value companies for their products and pricing alone, rather they prefer making purchases with the brand that strives to deliver exceptional customer service. Consider analyzing the questions such as: How will you collect customer feedback?

Customer Satisfaction 97

Customer Satisfaction Measurement Net Promoter Score Social Media 97

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Stella Connect

JANUARY 4, 2022

Rather, keeping a pulse on how your agent is performing (which can inform how they’re likely going to respond to your feedback), and how they’re going to create actionable change in their behavior as a result, is another critical part of coaching. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. During the session, it’s fine to remind agents of brand guidelines. Feedback should be clear and succinct so it’s easy to digest. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

Base the session on a call you listened to, customer feedback, or other performance data tied to a specific interaction. Have a specific purpose for each customer service coaching session. During the session, it’s fine to remind agents of brand guidelines. Incorporate customer feedback into training.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40