Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Second to None

APRIL 2, 2020

People expect the global socioeconomic and political challenges posed by the coronavirus crisis, as well as the existential threats of widespread illness and unprecedented isolation, to be tackled by brands, not just the government. This post is a synopsis of the full article published in AdWeek on March 31, 2020. .

2020 54

2020 Brands Government Consumers 54

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64