Brand Values Metrics Return on Investment Voice of Customer 
GetFeedback
MAY 9, 2019
At this level, you’re also working on developing a customer experience strategy. Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics. Stage 5 — Align: Being customer-centric is the norm in your company at this stage.
ijgolding
JUNE 9, 2015
Embeds customer experience impact as a criterion for all business and investment decisions. Introduces new processes and tools to improve customer experience. Works across departments and organizations to improve customer experience. Regularly reviews CX metrics and feeds back at all levels of the organisation.
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