Experience Investigators by 360Connext

NOVEMBER 2, 2021

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. What is a Customer Persona? We develop personas for specific activities around customer experience management.

Customer Journey Mapping 375

Customer Journey Mapping Culture Customer Journey B2B 375

Kayako

SEPTEMBER 23, 2022

The customer relationship management space is buzzing with tips about providing a unified customer experience, but what exactly does that mean in the context of customer experience management (CXM)? How to Deliver a Unified Customer Experience. The friendship analogy is not far-fetched.

Customer Journey Mapping 62

Customer Journey Mapping Customer Experience Touchpoint Customer Journey 62

SurveySparrow

JUNE 30, 2023

They analyze customer feedback, conduct market research , and identify areas for improvement, all while keeping a finger on the pulse of emerging trends in the industry. They identify opportunities to enhance the experience at each stage, ensuring a seamless and personalized journey.

Customer Experience 52

Customer Experience Workshop Customer Service Representative Customer Centricity 52

Lumoa

APRIL 28, 2024

If you are still not convinced and are looking for arguments for your new software purchase, here are three statistics to prove why CX platforms can significantly affect your business: Increased Customer Lifetime Value : Customers are 2.4 times more likely to stick with a brand when their problems are solved quickly.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySparrow

MAY 4, 2023

Customization : Advanced branding and personalization options with CSS. Reporting : Real-time analytics, custom reports, dashboards, benchmarking, and data export options. The tool also includes features such as customizable branding, real-time analytics, and integrations with popular apps like Salesforce.

2023 52

2023 Social Media NPS Multi-Channel 52

Lumoa

SEPTEMBER 16, 2020

And while the means by which we market and serve our customers has undergone a number of changes in the past, the concept of the customer journey has remained important. One of the places in which the customer journey rises or falls is customer service. Your loyal customers are your best customers.

Customer Journey 83

Customer Journey Customer Service Customer Journey Mapping Poor Customer Service 83