InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

LiveChat

JUNE 8, 2015

Recently, they launched a global blog to tell brand stories. Its goal was to entertain the viewers and provoke a conversation. Pizza Hut is a smart brand. It pays off much more than gaining a new customer. You want them to be your lifetime customers, so you need to be constantly working on your relationship.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

LiveChat

DECEMBER 9, 2016

Recently, they launched a global blog to tell brand stories. Its goal was to entertain the viewers and provoke a conversation. Pizza Hut is a smart brand. It pays off much more than gaining a new customer. You want them to be your lifetime customers, so you need to be constantly working on your relationship.

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. James Hardwick is a Customer Experience Specialist and Thought Leader.

2020 132

2020 Customer Experience Magazine Consulting 132