Magellan Solutions

SEPTEMBER 20, 2016

How to outsource a customer service call center? It is important to list all of that so that the customer service call center you will contact will have a view on your business needs and now they can customize the services you could avail according to your needs and goals. How to determine if the call center is good?

Call Center 68

Call Center Customer Service Telecommunications 2013 68

Talkdesk

MARCH 4, 2021

Organizations with a mobile workforce need to evaluate the holistic customer experience (CX) they provide, especially as customers today are likely to connect in more channels and, therefore, with more employees. Provide a smartphone and mobile-ready contact center software. Does a DECT phone keep your employees connected?

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Yet, less than half of these professionals are equipped with mobile-ready tools, which significantly limits their ability to connect with the people, systems and information they need to work efficiently and effectively.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50