Call Center Communication Virtual Agent Wireless 
Pointillist
SEPTEMBER 28, 2021
But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By taking a journey-based approach, the wireless provider was able to improve the FAQ page.
Calabrio
JANUARY 6, 2016
A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. But call centers obviously aren’t just for calls anymore—you have email, chat, social media, even texts to manage, too. Twenty years ago, customers had basically one channel: the phone.
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