Call Center Customer Change Customer Focused Customer Service Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
MARCH 14, 2022
In addition to mentioning my stance on over-automation and under-personalization, there are four more ideas/mistakes that will help ensure your customers receive the best experience possible. These 5 Practices Can Lower Your Call Center Attrition Rate by Chrissy Kapralos. But that doesn’t mean call center leaders are powerless.
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