InMoment XI
JANUARY 16, 2024
Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes. Will Contact Center AI Replace Call Center Agents?
CSM Magazine
JUNE 12, 2020
Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. When integrated with bots and virtual agents, AI can vault support services beyond scripted responses to assist with resolving more complex customer issues in call centers or support departments.
Kustomer
JUNE 27, 2022
High-quality software solutions and tools are versatile and can be used across industries such as healthcare, education, retail, e-commerce, and finance, as well as anything in-between, that necessitates customer communication. These tools can be curated and customized to achieve goals specific to your industry and business needs.
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