Call Center Multi-Channel Touchpoint Virtual Agent 
TechSee
OCTOBER 9, 2018
each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. AI-powered virtual agents.
CSM Magazine
JUNE 12, 2020
As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Artificial Intelligence.
Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
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