Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. Does a DECT phone keep your employees connected? Enable location-based employees with call transfer capabilities. 4 steps to boost customer experience: 1. Does it make them mobile?

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

Magellan Solutions

SEPTEMBER 20, 2016

Secondly, with all of the above-mentioned requirements determined, contact a reputable customer service call center that can excellently provide you with those. How to determine if the call center is good? You can start with looking at call center listings by searching them on Google.

Call Center 68

Call Center Customer Service Telecommunications 2013 68

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Yet, less than half of these professionals are equipped with mobile-ready tools, which significantly limits their ability to connect with the people, systems and information they need to work efficiently and effectively.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

APRIL 28, 2021

In today’s connected world “my system is running slow today” is no longer a tenable excuse to hide the Alt-Tabbing that agents do to cycle through open, disconnected applications. To find out more about WEM and how Calabrio is adding value to Salesforce’s Service Cloud solution, including new QM connectivity, visit Calabrio.com.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59