Avaya

JANUARY 26, 2018

To ensure fairer, safer and more efficient financial markets, MiFID II now requires firms to record communications (both phone and electronic) for the following investment services: Reception and transmission of orders. To complete a thorough review of your current MiFID II processes, connect with Avaya.

2004 51

2004 White Paper Financial 2008 51

Avaya

JANUARY 29, 2019

Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Avaya

MAY 20, 2019

Call recording? Virtual assistants, for example, can help siphon off repetitive, tedious and time-consuming interactions so that when agents do handle interactions they more complex and interesting in nature. When thinking about Workforce Engagement , what comes to mind? Quality Management? Workforce Management?

White Paper 11

White Paper Net Promoter Score Marketing Contact Center 11