Call Recording Customer Journey Mapping Customer Voice Social Media 
GetFeedback
JANUARY 19, 2020
Instead, supplement them with other forms of feedback such as: Text captured in customer emails, web site forms, call center agent notes, chat interactions, or even SMS. Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Posts and comments on social media.
Interactions
JANUARY 7, 2021
Watch our explainer video to see how voice biometrics work. This enhancement of communication channels will percolate through customer care interactions in the coming years. The increase in customer voice calls during the Covid-19 period has also prompted enterprises to shift their investments towards digital/text channels.”.
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