CSM Magazine

FEBRUARY 23, 2021

Kris McKenzie, SVP, Sales, International at Calabrio commented, “Our focus on cloud-first solutions has resonated well with our customers’ need to accelerate their digital transformation and move their contact centres to the cloud in order to maintain business continuity. About Calabrio.

Technology 52

Technology Telecommunications Call Recording Insurance 52

CSM Magazine

JULY 27, 2021

Call center scripting software usually covers the entire flowchart and branches of interactions an agent might go through with the customers, starting from introducing themselves, registering the customer’s complaint, or asking them for their feedback on the service. Increased customer satisfaction.

Call Center 52

Call Center Telecommunications Automotive Call Recording 52

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. The point is: Do not overlook the experience your customers are getting from your field employees.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

APRIL 28, 2021

Simplifying and boosting tech efficiency is fast becoming a top priority for customer service organisations, both for agents and operational users alike whilst consumer expectations continue to rise. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59