Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Avaya

AUGUST 24, 2016

From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business. Beyond that, the agent deployment was effortless and working with the team at Avaya has been an exceptional experience.

Call Recording 47

Call Recording Contact Center E-support Return on Investment 47

Talkdesk

MAY 3, 2017

PlayVox – PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels. They help you deliver perfect customer interactions by engaging and empowering your agents with their QA software. Talkdesk AppConnect Launch Partners.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. But how exactly will customer journey analytics work in a call center operation?

Call Center 75

Call Center Effort Score Customer Satisfaction Customer Journey 75

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. But how exactly will customer journey analytics work in a call center operation?

Call Center 40

Call Center Effort Score Customer Satisfaction Customer Journey 40

CSM Magazine

AUGUST 31, 2018

In a world full of resources for measuring success (analytics, channels, and tracking tools) many agencies struggle with determining whether they’re monitoring the most appropriate key performance indicators (KPIs) to calculate their clients’ return on investment (ROI). Thankfully, the answer can be found in the form of call tracking.

Metrics 40

Metrics ROI Advertising Customer Journey Mapping 40