Gainsight
FEBRUARY 21, 2023
This will involve both increasing the number of resources available, as well as leveraging technology to automate manual processes. Examples of such processes could include a streamlined way of saving transcripts of customer call recordings to your centralized customer notes.
NICE inContact
SEPTEMBER 20, 2019
Everywhere you turn, the calls to move to cloud environments have become prevalent – regardless of system, workload or application, its no secret that cloud has redefined how our most critical systems are deployed and operated. Cloud has matured far beyond its early beginnings nearly 2 decades ago.
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ProProfs Chat
JANUARY 29, 2020
Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience. But, why is that so, and what exactly is multi-channel customer service? What Is Multi-Channel Customer Service?
BirdEye
DECEMBER 26, 2023
You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. VoIP services for businesses include unlimited international calling, voicemail, call recording, caller ID, voicemail-to-text/email, etc. VoIP technology is quite simple. What is a VoIP number?
RapportBoost
OCTOBER 16, 2018
We’ve been looking at this category as part of the Interaction Analytics because conversations between people that made calls in their contact centers have become multi-channel and unstructured. We decided to apply analytic technology 10 years ago. Like Speech Analytics, Chat Analytics are pattern recognition-based.
Magellan Solutions
JULY 15, 2021
They have B2B partners all over Europe, delivering innovative technology for app and web development. This client is a UK-based technology company that wants to reach more B2B consumers by performing outbound campaigns to introduce their service. They helped the organization listen to call recordings. Challenges.
Kustomer
JANUARY 14, 2021
He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Are we sharing the same message?
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