UJET
APRIL 16, 2020
If agents need to record calls, the IT department should ensure call recordings can be stored securely and only retained for as long as they’re needed for business purposes. Call recordings and video recordings are both considered personal data and should be handled accordingly.
UJET
APRIL 16, 2020
If agents need to record calls, the IT department should ensure call recordings can be stored securely and only retained for as long as they’re needed for business purposes. Call recordings and video recordings are both considered personal data and should be handled accordingly.
Pointillist
OCTOBER 22, 2018
Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. Image Source: www.buildempathy.com.
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