Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: .

2014 40

2014 Customer Experience Management CEM Customer Experience 40

Ian Williams

APRIL 29, 2016

Just over four years ago, I wrote a blog post called “ Who owns Customer Experience ?”. The purpose of the post was to attempt to establish the best ‘place’ within the business to ‘house’ the Customer Experience professionals. One tongue-in-cheek argument is to sack all of your customer experience professionals.

Customer Experience Professionals 94

Customer Experience Professionals Telecommunications Customer Journey Mapping Brands 94

Chattermill

NOVEMBER 4, 2018

Whether it’s through automatically reading and classifying new support tickets, getting ahead of bad press, or discovering new business insights from unstructured data—Machine Learning stands to be a powerful tool the customer experience professional can integrate into their workflow. Text Analytics for Business Insights.

Social Media 76

Social Media Net Promoter Score Feedback CEM 76

SurveySparrow

OCTOBER 25, 2019

In short, it means that the customer experience should be the same across all channels. While you might want to innovate when it comes to different channels, make sure that the experience is consistent across all platforms. Use customer satisfaction tools to measure how your customers feel at each touchpoint.

Customer Experience 77

Customer Experience Customer Journey Mapping Multi-Channel Net Promoter Score 77