CSM Magazine
JULY 27, 2015
Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Ensuring that CEM activities are at the heart of all decision-making processes within the organization.
PeopleMetrics
MAY 28, 2020
Setting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC investment. However, if you want an even bigger ROI and to reduce the chance of churn across all of your customers, implement root cause analysis (RCA) on each and every recover alert.
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CloudCherry
AUGUST 30, 2018
With advanced predictive analytics , customer experience leaders can pinpoint exactly what they need to do to move the needle and drive ROI. Quicker responses to customer service contacts might increase customer satisfaction—but at which point does the cost of providing instantaneous support surpass the benefits?
CloudCherry
AUGUST 9, 2018
and should cover all of the interactions customers have with you, from the first Google ad they clicked to the cancellation request email they sent to support. True predictive platforms are able determine the key drivers of customer engagement leading to more accurate ROI predictions. Download the free The Three Pillars e-book.
Wootric
AUGUST 6, 2019
There is little consensus on the category name for software that supports the customer experience champion. Customer experience management software (CXM or CEM). Product, Support, Marketing, Operations are all areas with a stake in customer happiness. Choose a CX vendor that you believe will deliver ROI quickly.
Experience Matters
APRIL 7, 2015
We not only want to provide clients with the best technology in order to make them VoC heroes, but give them consulting support when they need it, based on the Confirmit Voices methodology which was launched in 2011, a flexible model which can be customized to each client’s business needs. Engaging Employees on the Frontline. ResponseTek.
SurveySparrow
OCTOBER 25, 2019
By doing this, your customer support team can easily identify who they are and understand them better. Prioritize Quality Support. If I asked you to name a few companies that you think got away with awful customer support, it wouldn’t be a long list. Try to treat customer support as a feature of your product or service.
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