Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Chief Customer Officer 2.0 by Sam Frampton.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Kustomer

SEPTEMBER 3, 2020

Nate is also the Chief Experience Officer at Officium Labs , a company dedicated to decentralizing wealth by investing in high quality CX products and concepts. Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. The Need for a CX Change Coalition.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. Without any insight, you don’t know what activities you need to double down on or pullback. Implementing change requires the balancing of bottom-up and top-down approaches.

Customer Success 98

Customer Success Chief Customer Officer Customers Leadership 98

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. Without any insight, you don’t know what activities you need to double down on or pullback. – visibility into Net Revenue Retention (NRR). Don’t be a future meme.

Customer Success 52

Customer Success Chief Customer Officer Customers Leadership 52