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[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

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6 Best Practices to Ensure Customer Success During COVID-19

CSM Practice

Keep in mind that customers can be a source of new ideas, and acting on their comments makes them feel more valued. 1. Communicate with Your Customers. Communication is a two-way process, so as you listen to your customers, you need to handle your outreaches properly.

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article thumbnail

[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

article thumbnail

Customer Success Best Practices During COVID-19

CSM Practice

Keep in mind that customers can be a source of new ideas, and acting on their comments makes them feel more valued. 1. Communicate with Your Customers. Communication is a two-way process, so as you listen to your customers, you need to handle your outreaches properly.