ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Webinar Communication Interaction 98

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Webinar Communication Interaction 52

CSM Practice

MAY 13, 2020

Customer success managers can summarize all the outreaches they missed, present small business reviews, and communicate essential updates in a five minutes video message. Previously healthy customers may now be struggling and vice versa, so your scoring system should reflect your customers’ changing situation and behaviors.

Customer Success 128

Customer Success Customer Centricity Financial Metrics 128

CSM Practice

MAY 16, 2020

Customer success managers can summarize all the outreaches they missed, present small business reviews, and communicate essential updates in a five minutes video message. Previously healthy customers may now be struggling and vice versa, so your scoring system should reflect your customers’ changing situation and behaviors.

Customer Success 52

Customer Success Financial Metrics Customer Centricity 52