InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. The scale of your CX program should align with your organization’s resources, goals, and customer base. If your program is too small, it may not move the needle at all.

ROI 260

ROI Net Promoter Score Webinar Financial 260

Totango

APRIL 4, 2024

This approach ensures that customer needs are addressed effectively throughout their entire journey, fostering stronger relationships, enhancing customer satisfaction, and increasing retention rates. Break down barriers: Give sales and CS clearly defined roles Silos lead to misunderstandings and the loss of winnable customers.

Sales 89

Sales Customer Success Insights Webinar 89

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. Join Dave Blake (CEO of ClientSuccess) and Dan Demas (VP of Customer Success at Pendo) as they share 5 metrics that matter for product and customer success teams. Request a ClientSuccess demo.

Webinar 40

Webinar Metrics Customer Success Demo 40

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success. AnyMeeting - (Score = 1807).

Customer Base 51

Customer Base Roadmap Webinar Books 51

ChurnZero

APRIL 18, 2024

In fact, when you balance high-touch, one-to-one engagement with digital tools that breed efficiency, your overall customer experience improves. Consider these tried-and-tested activities: Calling customers (on the phone) – they want to hear from you, and appreciate the extra effort.

Interaction 52

Interaction Customer Engagement Engagement Webinar 52

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Webinar 40

Webinar Sales Customer Success Customer Journey Mapping 40

Feedbackly

MARCH 14, 2024

With AI, brands can keep track of customer’s buying habits, preferences, and interests and deliver personalized content to match their needs. You can segment your customer base using these characteristics and demographic data to offer them relevant product recommendations, bundle offers, and other incentives to increase loyalty.

Engagement 52

Engagement Customer Experience Webinar Feedback 52

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Webinar Innovation 145

CSM Magazine

MAY 10, 2024

A positive support experience can turn a potentially dissatisfied customer into a brand advocate. Sparking Curiosity and Building Knowledge Always be chatting with your customer base about what’s next—new feature drops or key updates—and steer those conversations toward why it matters for them specifically.

Social Media 52

Social Media Magazine Webinar Touchpoint 52

CSM Magazine

AUGUST 4, 2023

Send Out Surveys & Polls Surveys provide businesses with a valuable opportunity to gain insights into their current customer base’s satisfaction levels, identify areas for improvement, and understand what new features or services customers may desire.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 3 Steps to Creating a Renewal Process and Retention in Your Customer Base.

2021 111

2021 Customer Success Webinar Multi-Channel 111

ShepHyken

NOVEMBER 3, 2020

NPS and CSAT scores are not enough to get the big picture of your customer base. Not enough customers fill out surveys (even one-question surveys) or provide enough details to allow for global projections of customer satisfaction. Deflection is not a customer-centric concept.

Customer Expectations 133

Customer Expectations Webinar Customer Centricity Technology 133

SurveySensum

JANUARY 26, 2024

Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product. Offer webinars or workshops to deepen their understanding and facilitate decision-making.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. Not asking for a renewal on day two, but asking the customer: based on your budget cycle, when would you like to have that first renewal discussion?

Sales 52

Sales Customer Success Webinar Tourism 52

InMoment XI

JUNE 22, 2022

If you’re online mattress retailer Zoma and you’re sending out a customer satisfaction (CSAT) survey email to find out how a support query was handled, if the shipping went well, or if the customer is satisfied with the quality of a recent purchase, you could take one of the following approaches: “How did we do on your support query [#66456]?”

Net Promoter Score 260

Net Promoter Score NPS Reference Feedback 260

CSM Magazine

MAY 16, 2023

However, through insights gleaned from our own customer base, we found that the end goal remains the same – that organisations want to understand changing customer needs and they want to be able to react to those changing requirements quicker than the competition.

Interaction 52

Interaction Webinar Consulting Financial 52

ChurnZero

AUGUST 14, 2020

Use chat data to create segments and trigger alerts, such as creating an alert for “Customers with X number of active chats with support team” as that may indicate ongoing service issues. Webinar Software. What is webinar software? Webinar software is a virtual seminar platform that creates live or recorded video presentations.

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Gainsight

NOVEMBER 4, 2022

Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . They looked at how revenue was distributed across the customer base. Here are our key takeaways from the session. .

Touchpoint 52

Touchpoint Webinar Customer Success Reference 52

Totango

JUNE 30, 2020

And make sure you deeply understand your customer base, what they want and what they need, at this time. . Communication during a crisis begins with reinforcing the lines of communication and ends with a unique conversation about each customer’s path through their challenges.

Communication 126

Communication Webinar Metrics Customer Retention 126

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. ’ When your customer base feels cared about, it builds brand loyalty and increases positive word of mouth.”

Social Media 94

Social Media Webinar Events Connections 94

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

GetFeedback

DECEMBER 2, 2019

By not investing in your customer’s satisfaction, you are risking disappointing more than half of your customer base. What would it mean if half of your customer base defected to the competition, who was investing in satisfaction? What is the best way to keep your best customers? Get the Guide.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Lessons learned over the last year from the Customer Success community. If you missed the webinar, you can watch it on-demand.

B2B 98

B2B Webinar 2004 2020 98

Totango

AUGUST 16, 2022

Customer retention software can help you promote subscription renewals by guiding customers through onboarding. You can use customer retention software to promote renewal by encouraging higher adoption rates. Clients who are active users are more likely to renew, while inactive users are more likely to churn.

Customer Retention 100

Customer Retention Customer Success Customer Relationship Management Loyalty 100

Gainsight

JANUARY 12, 2021

We are trying to help our customers achieve their goals, and we have been able to do this by addressing questions by engaging in channels that work best for them. One type of webinar is office hours, where product experts run online demos in a live environment to show daily users how to use our products. Marissa: You’re so right!

E Commerce 59

E Commerce Webinar E-support Demo 59

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Totango

JULY 22, 2022

For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. .

Communication 101

Communication NPS Metrics Engagement 101

ClientSuccess

DECEMBER 7, 2021

The NPS survey is an industry-standard survey that allows CSMs to better understand if a customer would recommend your products, services, or company to their peers and/or colleagues. CSMs and companies of all kinds often use NPS surveys to see their recommendation rate across their customer base. The renewal survey.

Customer Journey 83

Customer Journey NPS Webinar Feedback 83

Totango

APRIL 24, 2020

Those who can go back to square one and have a clear view of their customer base, can pivot and execute quickly to win. . The next step is to expand the use of Dynamic Assignment and campaigns to support more proactive outreach to customers based on triggers associated with time, event, and value. .

Customer Success 62

Customer Success Webinar Customer Journey Events 62

SurveySparrow

AUGUST 28, 2023

Segmentation : Divide your customer base into segments based on common characteristics. Self-Service Resources: Create a knowledge base or a self-service portal that users can access to find answers to common questions. Webinar Topics: Use survey data to determine which advanced features users want to learn about.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

ClientSuccess

JUNE 19, 2019

Correspondingly, these points can be redeemed for sample-size products that cater to the user’s skin type, beauty regimes, and past purchases : an ingenious offer their customers can neither refuse nor ignore. The result: 20% of its core customer base constitutes of loyal customers who spend the most.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

ChurnZero

JULY 9, 2020

Customers associate those positive feelings with your brand and its equity increases. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. How do you decide if a customer is the right fit?

Marketing 64

Marketing Webinar Reference Events 64

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. One key to keeping customers is keeping them engaged.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

ChurnZero

JANUARY 4, 2024

.” “2024 will be the year SaaS companies put their money where their mouth is when it comes to securing and expanding their base,” says Eric Hansen, head of CS at Maxio. One-to-many customer enablement allows customer success managers to do more by leveraging their expertise as strategic business advisors.

2024 52

2024 Customer Success Chief Customer Officer 2023 52

LoyaltyPlus

NOVEMBER 10, 2020

We’ve just completed the first 100% remote deployment of our cloud-based Airline Loyalty solution. In fact, it’s been in the cloud since 2007 and is already tried and tested across our entire customer base. No-one can be productive sitting through long webinars. We’re all used to video conferencing by now right?

Airlines 52

Airlines Loyalty 2007 Webinar 52

Amity

OCTOBER 3, 2017

Here are some alternatives to email for your One-to-Many customer success program. While you may have webinars in place right now, they are probably geared toward prospects rather than existing customers. Similar to webinars, videos create visual engagement, but they come across as more personal. CUSTOMER FORUM.

Customer Success 63

Customer Success Social Media Webinar Events 63

Amity

OCTOBER 3, 2017

Here are some alternatives to email for your One-to-Many customer success program. While you may have webinars in place right now, they are probably geared toward prospects rather than existing customers. Similar to webinars, videos create visual engagement, but they come across as more personal. CUSTOMER FORUM.

Customer Success 61

Customer Success Social Media Webinar Events 61