Confirmit

OCTOBER 18, 2018

Our clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Each division within Siemens constantly looks for ways to increase efficiencies and grow its customer base.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. For example, if you email customers monthly snapshots of their results, include a social media sharing button or link that allows them to share those results with their followers on LinkedIn.

2023 98

2023 Return on Investment Social Media Sales 98

delighted

JULY 27, 2022

When executed well, referral programs with the right referral incentives can be an extremely cost-effective way to win your company’s most loyal and profitable customer base. You’ll want to consider what motivates both your existing customer (to make the referral) and their friends (to give it a try). About Ian Floyd.

Reference 52

Reference Advertising Return on Investment Consumers 52

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Creating how-to videos and webinars which answer customers’ most frequent questions and showcase how to use new features. Email campaigns that are activated during the set-up stage of a free trial.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Lithium

AUGUST 25, 2021

The below is a transcript from a live CXI FaQ webinar that aired on August 10. The key is to take that survey data and combine it with what customers are saying on phone, chat, email, and social media. We expect a minimum of a 5x return on investment, and oftentimes we see 20, 30, 50 times return on investment.

Insights 40

Insights Return on Investment Social Media Consumers 40

Kustomer

JULY 10, 2020

In a recent article , we highlighted personalized customer service and how it works well with an omnichannel approach. Artificial Intelligence magazine defined personalized customer service as the assistance provided by a customer service agent that is tailored to each individual customer, based on their specific wants and needs.

Customer Service 52

Customer Service Return on Investment Magazine Customer Service Strategies 52

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Webinar Communication Interaction 52

ChurnZero

MARCH 11, 2020

Were you able to work with your peers in our customer base to share best practices to increase your proficiency and ROI with our product? What advice would you give us to help serve our customers better in the future? Upcoming Webinar: Unpacking the Power of the Executive Business Review.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Totango

SEPTEMBER 22, 2022

Key Features : Totango takes a modular approach to customer success by packaging solutions into SuccessBLOCs : customer journey toolkits tailored for specific customer journey stages. You can track customer health and take steps to increase customer satisfaction. Reporting tools help track return on investment.

White Paper 71

White Paper Advertising Sales Social Media 71

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Second, having an organized strategy that is carried out on a regular basis ensures that your business has an active presence and stays top of mind with customers.

Social Media 98

Social Media Management Multi-Channel ROI 98

Alida

NOVEMBER 8, 2017

I was determined to change the vendor-customer relationship one company at a time—although it was quite the lofty goal. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago. I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Alliance by IFS

JANUARY 6, 2016

We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. Listen to “ Discovering Untapped Value in Your Service Infrastructure ” webinar.

Return on Investment 20

Return on Investment Webinar Measurement Technology 20

ChurnZero

MARCH 27, 2020

Tech-touch: Use walkthroughs to augment support for your tech- or low-touch customer base and provide valuable tips while limiting direct Customer Success and Support interactions. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

2007 52

2007 Customer Success Webinar Return on Investment 52

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. This section is courtesy of our webinar with Lynn Hunsaker. Improved decision making. Improved operational processes. Final thoughts.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

SmartKarrot

JULY 8, 2020

Google Analytics Premium, which is the paid version, is a great choice for eCommerce or experiential websites with a huge customer base. . Pendo has four resources available for training: In-person Training Live Online Training Webinars Documentation . Technical Customer Support. Final Note .

Return on Investment 10

Return on Investment Document Customer Success Advertising 10

Magellan Solutions

FEBRUARY 24, 2022

Webinars. $ This can result in increased lead creation, higher conversion rates, and a positive return on investment for your company. Lead Generation Channel. Cost per Lead on Average. Events & Tradeshows. $ Public Relations. $ Referrals. $ Video Marketing. $ LinkedIn Advertising. $ Display Advertising. $

Social Media 40

Social Media B2B B2C Sales 40