Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. Customer Experience is not a new idea. Now the message has finally caught on. I wish you well in your journey.

Webinar 141

Webinar Chief Customer Officer Customer Experience Social Media 141

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. It’s been hard to contact customers by phone since offices are closed.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. Now the message has finally caught on.

Chief Customer Officer 150

Chief Customer Officer Customer Experience Social Media Return on Investment 150

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 98

Customer Success Webinar Communication Interaction 98

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Webinar Communication Interaction 52

SmartKarrot

JULY 8, 2020

It allows you to set custom metrics and variables as per your requirements. Location profiles and CRM integration provide a competitive edge to the product in terms of customer touchpoints tracking. . Customer reviews suggest that there is a lack of historical revisions on the product. Technical Customer Support.

Return on Investment 10

Return on Investment Document Customer Success Advertising 10

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. You can enhance the value of a free trial by providing customized touchpoints and content relevant to the customer’s individual needs during the course of their freemium experience.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63