Customer Base Customer Change Metrics Webinar 
ChurnZero
AUGUST 13, 2021
Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .
CSM Practice
MAY 13, 2020
Customer success managers can summarize all the outreaches they missed, present small business reviews, and communicate essential updates in a five minutes video message. 3. Adjust Your Metrics and KPIs. Tighten the metrics you report on and focus on those that are critical to customer success. Prolong their contract.
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ChurnZero
AUGUST 13, 2021
Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .
CSM Practice
MAY 16, 2020
Customer success managers can summarize all the outreaches they missed, present small business reviews, and communicate essential updates in a five minutes video message. 3. Adjust Your Metrics and KPIs. Tighten the metrics you report on and focus on those that are critical to customer success. Prolong their contract.
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