Does Automation Make Customer Service Smart?
CSM Magazine
MARCH 18, 2021
Companies such as Bosch, Daimler, Henkel, Lufthansa and, more recently, BioNTech are automating their customer communication in a smart way. Glock: There will always be a need for people to manage the communication and processes in customer service. How do virtual agents and human agents work hand in hand?
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