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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. The value of that improved metric plays a big role in the client’s bottom line. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. LinkedIn : [link]. Website : [link].

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