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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. Offering your specialty language customers the option to interact with your customer care team via text-only channels can be a pragmatic approach to manage costs and expand your service reach.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. possibly in the world.”. LinkedIn : [link].

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