Comm100

APRIL 27, 2020

Omnichannel routing allows companies to connect customers to the right agent at the right time, instantly and automatically. The preferred channel is usually the one the customer reaches out on first, but you can ask them, store this information in your CRM, and use it for future routing. Customer journey.

Omnichannel 59

Omnichannel Download Automotive Connections 59

Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of ‘one thing changes one time’. 1 Deepen your customer profile.

Contact Center 59

Contact Center Customer Expectations 2017 Management 59

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell. Great design.

Contact Center 53

Contact Center 2017 Brands Hospitality 53

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell. Great design.

Contact Center 34

Contact Center 2017 Brands Hospitality 34