ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com.

Reference 65

Reference B2C Workshop Customer Service Training 65

ShepHyken

APRIL 30, 2018

(No Jitter) Recent Five9 survey data shows digital consumers, regardless of age, still want to talk to customer service agents. It’s still the number one way customers connect with the companies they do business with. They can be quicker and more convenient for a customer to interact with a company.

Article 82

Article 2018 Net Promoter Score Customer Service 82

ShepHyken

FEBRUARY 14, 2018

Be sure to say something that truly connects with the customer. So, maybe the customer isn’t spending twice as much. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. The post Are You So Good Your Customers Would Pay You Double?

Exceptional Customer Service 92

Exceptional Customer Service Customer Service Training Customer Service Customers 92