Connections Customer Confidence Customer Service Representative Customer Success 
ShepHyken
DECEMBER 21, 2021
Customers want to feel like they are moving towards progress when they are calling about a problem. When they don’t feel that they are progressing to a solution, customers will feel anger towards customer service representatives and ultimately, the brand.
CSM Magazine
JUNE 19, 2023
One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. Display Genuine Empathy One of the most effective ways to make your customer service team more approachable and relatable is by displaying genuine empathy to customers.
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