ShepHyken
DECEMBER 21, 2021
Customers want to feel like they are moving towards progress when they are calling about a problem. When they don’t feel that they are progressing to a solution, customers will feel anger towards customer service representatives and ultimately, the brand.
CSM Magazine
JUNE 19, 2023
Use Positive Language The language used by your customer service representatives has a significant impact on their approachability and relatability. By incorporating positive language into conversations with customers, your team can create a supportive environment that encourages better interactions.
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