CSM Magazine

MARCH 18, 2021

A smart solution is only available through the combination of AI-based speech comprehension and the connection of bots to back-end systems. However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock.

Customer Service 75

Customer Service Virtual Agent Contact Center Insurance 75

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While it’s probably too early to deploy blockchain as a practical technology, it’s worth exploring even if it’s just to make sure you have a good topic for water cooler conversations when you’re back from the MWC.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. While it’s probably too early to deploy blockchain as a practical technology, it’s worth exploring even if it’s just to make sure you have a good topic for water cooler conversations when you’re back from the MWC.

2018 84

2018 Customer Service Multi-Channel Document 84

CSM Magazine

NOVEMBER 3, 2022

Voice is the top option in financial services and telecommunications/utilities, with 93% and nearly 86% of respondents, respectively, saying they use this technology in their contact center. These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers.

Telecommunications 52

Telecommunications Virtual Agent Contact Center Customer Experience 52