Contact Center Customer Care Customer Service Representative White Paper 
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NOVEMBER 16, 2018
Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. Minimize Calls to Customer Service – Offer Alternatives.
Tricia Morris
SEPTEMBER 4, 2015
Historically and for the most part still today, customer service agents are paid a relatively low amount to be the face of a brand or organization when customers have questions or issues surrounding an organization, its products or services.
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