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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership.

Contact Center 310
Contact Center Customer Care Average Handle Time Consumers 310
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What is ‘Effective Customer Engagement Strategy’ in the Age of COVID-19?

Bold360

MARCH 20, 2020

Companies are scrambling to keep pace with the shifts in customer behavior since the outbreak of COVID-19. At the same time, they are having to address evolving customer expectations, digital transformation, multiple online channels, and emerging CX capabilities enabled by mobile apps, chatbots, social media messaging, and more.

Customer Engagement 72
Customer Engagement Engagement Omnichannel Social Media 72
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