Culture Customer Change Government Innovation 
Experience Investigators by 360Connext
MAY 11, 2021
What does Customer Experience Management Require? Governance and Discipline. None of this matters without Governance and Discipline. Are there any words LESS appealing than governance and discipline? Customer experience is supposed to be fun and focused on customers – do we really need to talk about governance?
Michelli Experience
SEPTEMBER 4, 2018
At a deeper level of training, the map must be placed in context to the business’s customer experience culture and strategic goals. More importantly, we’ve helped team members understand their role in creating customer value and how the map can be a tool to look for opportunities to innovate customer solutions.
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CX Journey
JUNE 17, 2019
First and foremost, you have to hire the right people (both management and individual contributors), i.e., those who fit your values and culture, a culture that should already be described as customer-centric. Changing the company's DNA is not a journey for one person to undertake; this is an organization-wide effort.
CX Journey
JUNE 17, 2019
First and foremost, you have to hire the right people (both management and individual contributors), i.e., those who fit your values and culture, a culture that should already be described as customer-centric. Changing the company's DNA is not a journey for one person to undertake; this is an organization-wide effort.
Forrester's Customer Insights
OCTOBER 16, 2023
It’s no secret that many of the challenges in getting value from data and insights are rooted in the need for better data literacy, internal communication, and a stronger data culture. It’s even become the subject of an SNL-worthy (for us data people) satire online. This week, we saw a meaningful move at addressing data […]
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