West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. In a word, it all comes back to the culture. The Disney Way” or “Zappos Culture” is shorthand for that relentless view to prioritize customers, their wellbeing, and their goals. Six Ways to Actively Build a Customer-Centric Culture: 1.
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West Monroe
OCTOBER 11, 2023
As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. There’s clear friction, and it breeds a culture lacking in harmony and trust.
InMoment XI
MAY 4, 2022
Leaders who genuinely care about their people—who are “plugged in” to their organizations and listen to their employees for suggestions on how to improve—will develop corporate cultures that naturally support the concept of the Service-Profit Chain. Study What Other Companies Are Doing To Build Employee Loyalty.
Brad Cleveland Blog
NOVEMBER 23, 2021
The term “governance” might feel out of place in the context of customer experience innovation. In fact, to some, creating a governance process might sound limiting or even stifling. It’s the department-spanning nature of customer experience that is precisely why governance is so important to innovation.
Magellan Solutions
JUNE 14, 2023
Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?
Brad Cleveland Blog
NOVEMBER 23, 2021
The term “governance” might feel out of place in the context of customer experience innovation. In fact, to some, creating a governance process might sound limiting or even stifling.
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