Culture Customer Relationships Leadership Lifetime Customer 
CSM Magazine
AUGUST 31, 2018
To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey. About the Author.
Up Your Service
AUGUST 9, 2018
To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey.
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Up Your Service
AUGUST 9, 2018
To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Beyond Philosophy
DECEMBER 23, 2015
CMC, is Thought Leadership Principal for Beyond Philosophy. In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today.
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