Kustomer

NOVEMBER 4, 2020

A successful omnichannel CX seamlessly integrates online and offline communication channels to form a unified and unforgettable experience from the first to last point of contact. Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. Data, Data, and More Data.

2021 140

2021 Customer Experience E-support Omnichannel 140

Lumoa

JUNE 26, 2023

Most omnichannel customer experience challenges can be solved by continually measuring customer satisfaction metrics and taking quick actions based on the insights. Net Promoter Score – NPS Net Promoter Score determines customer satisfaction by determining how likely they are to promote your brand among their peers.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Kustomer

NOVEMBER 4, 2020

A successful omnichannel CX seamlessly integrates online and offline communication channels to form a unified and unforgettable experience from the first to last point of contact. Businesses are becoming increasingly aware of the power of customer data in driving business outcomes and ROI. Data, Data, and More Data.

2021 52

2021 Customer Experience E-support Omnichannel 52

Retently

AUGUST 22, 2018

While there can be several reasons for low customer satisfaction in this industry, there are four primary factors that skew the metrics for the sector: Service Polarity: Traditionally, airlines have segregated their customer base into two segments — economy and business class.

Airlines 76

Airlines Customer Satisfaction NPS Net Promoter Score 76

Pointillist

JUNE 15, 2018

The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. It’s actually retaining an existing one. Overall, a well-oiled digital machine.

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110

delighted

NOVEMBER 19, 2019

One of the most important things to know about your customers is that they’re using multiple channels to interact with businesses. Delivering a great customer experience in-store is inseparably linked to the smartphone and online experience. Link to a web-based survey.

Retail 40

Retail Feedback 2026 Net Promoter Score 40