Customer Care Customer Expectations Customer Service Training Customer Voice 
ShepHyken
AUGUST 7, 2017
Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. by Mike Wittenstein. The author reached out to 14 experts to get their opinions.
ShepHyken
AUGUST 7, 2017
Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. by Mike Wittenstein. The author reached out to 14 experts to get their opinions.
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