ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. by Mike Wittenstein. The author reached out to 14 experts to get their opinions.

Article 58

Article Customer Service 2017 Social Media 58

Comm100

DECEMBER 14, 2017

Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty. But delivering excellent customer experiences isn’t something that you can measure one time and not look to improve. Businesses need to keep innovating and improving their service, or risk being left behind.

Customer Experience 90

Customer Experience ROI Metrics Net Promoter Score 90

ShepHyken

AUGUST 15, 2016

My Comment: There have been many lists shared about how to be more effective with social customer care. Using social media channels to connect one-on-one with customers is a powerful social media customer care strategy. This is reactive customer service. For information contact or www.hyken.com.

2016 69

2016 Article Customer Service Social Media 69

ShepHyken

APRIL 3, 2017

This year, attendance at several Customer Service sessions reportedly doubled from last year. My Comment: The Social Media Marketing World 2017 conference concluded just over a week ago, and one of the major tracks was the social customer care track, headed up by Dan Gingiss and Daniel Lemin. Follow on Twitter: @Hyken.

2017 76

2017 Article Social Media Customer Service 76

ShepHyken

AUGUST 13, 2018

Traditionally customers called. Your customers expect it, so don’t fight it. 9 Ways to be a Never-Ending Student of Service by Steve DiGioia. ” Businesses need to know that loyalty, earned from a younger customer, is a key to long-term growth and success. Now they like to text.

2018 72

2018 Article Customer Service Loyalty 72

ShepHyken

SEPTEMBER 12, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Never Take Your Eyes Off the Customer appeared first on Shep Hyken.

Hospitality 130

Hospitality Customer Service Training Customers Customer Service 130

Call Experts

FEBRUARY 17, 2022

Customers expect world-class service from your company, so it’s vital that every employee provides excellent service to win and keep their business — regardless of their role. AI-powered Customer Service Tools. And you need to know how to resolve problems when they arise.

Contact Center 98

Contact Center Customer Service Social Media Call Center 98

Win the Customer

NOVEMBER 14, 2016

The accessibility offered by social media has blurred ‘business-hours-only’ boundaries and now your customers expect you to be available 24/7. In one Social Habit survey , 32% of respondents said they expect a reply within 30 minutes of contacting a brand on social media.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

Comm100

APRIL 16, 2018

After all, the customer is always right, right? This idea is so ingrained in us that 89 of 100 leaders surveyed flat out stated that their primary goal was to exceed customer expectations. The golden rule” is advocated whereby each customer is to be treated as an interesting and dignified person.

Exceptional Customer Service 41

Exceptional Customer Service Books Customer Satisfaction Loyalty 41

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. gets missed.” – Execs in the Know, “Social Customer Care Guide: Corporate Strategies for Operational Readiness”.

2018 40

2018 Customer Service Contact Center Omnichannel 40

ShepHyken

AUGUST 7, 2017

Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers. by Mike Wittenstein. The author reached out to 14 experts to get their opinions.

2017 17

2017 Article Customer Service Social Media 17

ShepHyken

AUGUST 5, 2019

Seriously, it is a good look into what customers expect and want from the companies they do business with. 10 Tips for Balancing Self-Service, Hands-On Customer Care Support by MCM Staff. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2019 105

2019 Article Customer Service Customer Relationship Management 105

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

Social Media 46

Social Media Customer Service Strategies Customer Service Download 46

ShepHyken

JANUARY 15, 2018

This line sums it up nicely: No matter how great your brand may be, the reputation and customer loyalty is determined by the final exchange between employee and customer. Websitebuilder) You are undoubtedly aware of the importance of customer service on your online business’ road to success. Great info!

Article 0

Article 2018 Customer Service Banking 0

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. I have added my comment about each article and would like to hear what you think too.

2016 0

2016 Article Net Promoter Score Customer Service 0

Russel Lolacher

DECEMBER 10, 2019

Do they have communications training? Social media training? Customer service training? Are you prepared to meet your customers expectations on accessibility? Social media customer service is a 24/7 existence… to your customers.

Social Media 102

Social Media Customer Service Strategies Customer Service Customer Care 102

ShepHyken

DECEMBER 17, 2018

Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. CustomerThink) As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year.

2018 78

2018 Article Customer Service 2019 78